GIFT CERTIFICATES
Purchase of HighFields or Moneris Gift Certificates is final and there will no be refund. You may sell or transfer your Gift Certificate(s) to another person. If sale or transfer is made, please advise the name of the new recipient so that HighFields can identify that the certificate has not been stolen.

Terms & Conditions for Overnight Guests

PACKAGE DEPOSIT:
50% of your account is payable by credit card at the time of booking, balance is payable on or before departure.

ACCOMMODATION ONLY DEPOSIT:
100% is payable by credit card at the time of booking.

CANCELLATION: We require 10 days notice of cancellation or change of date. Your deposit will be held in your account and applied to a future booking.

If you cancel with less than 10 days notice, your deposit will be forfeited unless your accommodation is sold to someone else and in that case your deposit will be held in your account and applied to a future booking.

If notice of 10 days or more is given and you do not want your deposit to be held for a future booking, we will refund your deposit, LESS a 25% administration fee of your 50% deposit paid.

GRATUITIES: Your booking includes a 15% DINING gratuity and a 10% HOUSEKEEPING surcharge.

Terms and Conditions for Overnight Guest Group Booking:

DEPOSIT: 50% of total account is payable by credit card at the time of booking and the balance is payable at check out. 100% is payable by credit card at the time of booking, if you are booking accommodation only.

For group bookings we would prefer one credit card and we will give you a breakdown so that you can collect from your guests. If this is not feasible, at the time of booking we would need to know the room allocation, the names of the guests, a credit card number and expiry date, day and evening telephone number for each guest.

CANCELLATION: Your deposit is non-refundable when we have reserved a block of rooms.

Terms & Conditions for Day Spa Guests

DEPOSIT: 50% of your account is payable by credit card at the time of booking.

CANCELLATION: We require 48 hours notice of cancellation or change of date. Your deposit will be held in your account and applied to a future booking.

If you cancel with less than 48 hours notice, your deposit will be forfeited. Please respect the fact that our therapists have been booked and expect to get paid for professional time set aside.

If at least 48 hours notice of cancellation is given and you do not want your deposit to be held for a future booking, we will refund your deposit, LESS a 25% administration fee of your 50% deposit paid.

Gratuities: If dining, your booking includes a 15% DINING gratuity.
You are most welcome to reward spa therapists either directly or through the front desk staff.

Please note that all rates and services are subject to change without notice. These rates are not affiliated with any other packages or special promotions. Rates do not include GST, PST, housekeeping service charge or dining gratuities unless otherwise stated.